Detailed description of goods and/or services:​

ArendsRus Country Lodge provides accommodation for 16 guests and has a beautiful ArendsRus Barnyard for functions such as Weddings, Special occasion Parties and Year end Functions, were we are capable to accommodate 80-100 guests.

Delivery Policy:​

Subject to availability and receipt of payment, requests will be processed within 48 hours and services confirmed via e-mail or telephonic call.

Bank Transfer Payments:

​Direct bank transfer into our South African Bank account (also known as wire transfer, EFT or SWIFT transfer).

Our Banking Details:​

Account Name : ArendsRus
Account Number: 9289711497
Type of Account: Savings
Branch code: 632005

Customer Privacy Policy:​

ArendsRus Country Lodge is committed to maintaining the integrity and security of your personal information.  We will never sell, trade or otherwise give away any information about our customers, except if required to do so by law.​

The process of reservations, and communicating will be handled directly with our clients.​

Credit / Debit Card Acquiring and Security​:

Credit card transactions will be acquired for ArendsRus Country Lodge who are the approved payment gateway for ABSA Bank of South Africa. No credit card details are stored.

Please do not send your credit card details to us by email as email is not secure. We actively fight charge backs and credit card fraud, and will co-operate fully with banks or investigating authorities in the event of suspected fraudulent activity.​ ArendsRus Country Lodge does not allow American Express or China Union Pay.

Responsibility:​
ArendsRus has the responsibility to make guests stay most memorable and comfortable.​

Cancellation Policy:

100% payment is required 5 weeks before arrival if booking is made more than 2 months in advance.
Cancellation less than 21 days prior to arrival – 25% cancellation fee
Cancellation less than 14 days prior to arrival – 50% cancellation fee
Cancellation less than 7 days prior to arrival – 75% cancellation fee
Cancellation less than 48 hrs prior to arrival – 100% cancellation fee
In terms of section 17(5) of the consumer protection act 68 of 2008,
no cancellation fee will be payable in event of the death
or hospitalisation of the person for whom, or for whose benefit the booking,
reservation or order was made.

Animal Policy:

Our properties are not pet friendly. No Large breed pets allowed at any time. However should we make an exception for a small breed pet, they need to be maintained in perfect condition for the benefit of all guests. No animals are allowed on the furniture AT ANY TIME and under any circumstances. Guests are required to remove ALL TRACES of an animal being present at the property. This includes (but is not restricted to) any fur/hair (except on floors), food, stains, smells or faeces. Any damage caused by the animal must be repaired or reported to us (and will be charged back to you). This includes damage to screens, paint work, carpets, furniture, gardens etc. Additional time that is spent cleaning up after animals will be charged to you. Pets also need to be on a leash when in public spaces and is not allowed in the Restaurant.

Customer Privacy policy:

ArendsRus Country Lodge shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569.

Payment options accepted:

Payment may be made via Visa, MasterCard or by bank transfer into the ArendsRus bank account, the
details of which will be provided on request.

Card acquiring and security:

Card transactions will be acquired for ArendsRus Country Lodge via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details:

Customer details will be stored by ArendsRus separately from card details which are entered by the client on DPO PayGate’s secure site.
For more detail on DPO PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency:

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).

Responsibility:

ArendsRus takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.

Country of domicile:

This website is governed by the laws of South Africa and ArendsRus chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Portion 28, Koesterbos Road, Geelhoutboom, George, Western Cape.

Variation:

ArendsRus may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information:

This website is run by Johan Joubert (sole trader) based in South Africa trading as
ArendsRus Country Lodge.
Contact Details:​
Tel: 0440500256
Email: info@arendsrus.co.za
Web: www.arendsrus.co.za